Effective Date: November 4, 2024
Welcome to Bus Puzzle: Brain Games. Our company AE Mobile Limited("we", "our", "us", "Data Controller") is committed to protect your privacy and ensuring a safe and enjoyable experience while using our game. This Privacy Policy outlines how we collect, use and protect your personal information and to assist you in exercising the privacy rights available to you.
Information We Collect
We collect several different types of information for various purposes to provide and improve our Service to you.
Personal Information: This includes your name, location, contacts like email address and other information such as third-party ID you provide when creating an account or using our services.
Usage Information: We collect data on how you interact with the game, including your gameplay activity, in-game preferences, and crash reports.
Technical Information: This may include your IP address, advertising identifiers, cookies, software development kits, and other similar technologies.
Device information: This may include unique device ID, device software platform/OS and firmware, mobile carrier, and preferred languages.
How We Collect Your Information
We collect information about you in the following ways when you:
Register for an Account and use the Service;
Enter a game, competition, promotion, or survey;
Provide us feedback, requests support, or otherwise communicate with us;
Purchase of a virtual product of any type;
Connect with or access our Services using a third-party ID or log-in, such as an ID for a social networking site.
How We Use Your Information
We use the information we collect in the following ways:
To operate, maintain, and improve the game;
To understand and analyze how you use the game;
To enhance your experience in the game, including providing customized content and features;
To detect and prevent technical issues and respond to your requests or inquiries.
Data Sharing
We may share the date we collected with trusted third-party services to enhance your experience and improve our offerings. This includes sharing data with analytics providers to understand user behavior, marketing partners for communication purposes, etc. We ensure that any third parties with whom we share your data adhere to strict privacy and security standards.
Service Providers: We may share with third-party service providers who assist us in operating our game and providing services. These providers are bound by confidentiality agreements and are only permitted to use your information for the specified purposes.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Data Types we may share includes but not limited to user profiles; usage data (information on how users interact with the app); device information (such as device ID, browser type); cookies and tracking data.
We will share or sell your information when you give us explicit consent to do so. You have the right to know whether your personal information is being shared or sold. You have the right to choose not to allow us to share or "sell" your personal data. If you wish to exercise your right to opt out of allowing sale, sharing or selling of your personal data, you can contact us by support@buspuzzle.com or any available in-game support entrance. Once we receive your request, we will ensure that your data is no longer sold or shared in ways you have opted out of.
Third-party services:
To enhance the functionality and stability of our game, we use SDKs to integrate third-party services. We carefully vet these third parties and their services to ensure they adhere to our privacy guidelines and agreements. We also require them to implement appropriate security measures to safeguard your personal information.
We may share your Personal Data to Monetization partners including but not limited to: Google; Google Admob; Applovin; Unity; Ironsource; Pangle; Tapjoy; Appsflyer; Facebook; Firebase; mBridge.
Data may be securely transmitted to and from our servers through designated endpoints. These endpoints enable effective communication between our systems and those of our partners.
Data Retention and Deletion
We retain your data for as long as necessary to fulfill the purposes for which it was collected, including improving our services and ensuring operational functionality. Data may also be retained to comply with legal obligations, resolve disputes, or enforce agreements.
If you wish to request the deletion of any personal data we may hold about you, please contact us at support@buspuzzle.com. We will take reasonable steps to address your request and delete any data if possible. Please note that some information may need to be retained for legal or operational reasons, and we may not be able to fulfill deletion requests in such cases.
Your Rights
As a user, you have certain rights regarding your personal data, which are designed to give you control and transparency. These rights include:
Access: You can request to see the personal data we hold about you and obtain a copy of it.
Correction: If your personal data is inaccurate or incomplete, you have the right to request that we correct or update it.
Deletion: You can ask us to delete your personal data if it is no longer needed for the purposes for which it was collected, or if you withdraw your consent where applicable.
Restriction: You can request that we limit the processing of your personal data under certain circumstances, such as when you contest its accuracy.
Objection: You have the right to object to the processing of your personal data based on our legitimate interests or for direct marketing purposes.
Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit this data to another organization if feasible.
California Consumer Privacy Act (CCPA)
If you are a resident of California, the California Consumer Privacy Act (CCPA) grants you the following rights regarding your personal data:
The right to know about the personal data we collect about you and how it is used; the right to know whether your personal data is shared with third parties and how it's shared; the right to know whether your personal data is sold;
The right to delete personal data collected from you(with some exceptions);
The right to opt-out of allowing the "sale" or sharing of your personal data as those terms are defined by the CCPA;
Please note CCPA defines "sell" and "personal data" very broadly, and some of our data sharing described in this Privacy Policy may be considered a "sale" under those definitions. To opt-out from sales or sharing of personal information, please send request via support@buspuzzle.com.
The right to non-discrimination for exercising your CCPA rights;
The right to correct inaccurate personal data that we have about you; and
The right to limit the use and disclosure of sensitive personal data collected about you.
General Data Protection Regulation (GDPR)
If you are a resident of the European Union (EU), you have certain rights under the General Data Protection Regulation (GDPR) regarding your personal information:
The right to be informed: You must be given easy-to-understand information about how your personal data is collected and processed;
The right to data portability: You can transfer your data from one data controller to another;
The right of access: You have the right to obtain a copy of collected personal data;
The right to rectification: You can correct inaccurate data about yourselves;
The right to erasure: you can request that your data be deleted (also called the right to be forgotten);
The right to restrict processing: Under certain circumstances, you can limit the way your personal data is being processed;
The right to object: You have the right to object to the processing of your personal data, and under certain circumstances we will be obligated to comply with the your objection;
The right to object to automated processing: You can object to a decision that legally affects you that is based solely on automated data processing.
Also, you have the right to lodge a complaint with a supervisory authority, particularly in the European Union (EU) member state of your habitual residence, place of work, or where the alleged infringement took place. For more information on how to lodge a complaint, you may contact the relevant supervisory authority directly. You can find a list of the supervisory authorities and their contact details on the European Data Protection Board (EDPB) website: https://edpb.europa.eu/about-edpb/board/members_en
To exercise any of these rights, please contact us at support@buspuzzle.com.
Virginia Consumer Data Protection Act (VCDPA)
This section is specifically for residents of Virginia, as protected under the Virginia Consumer Data Protection Act ("VCDPA"). As a Virginia resident, and provided that no legal exceptions apply, you have the following rights concerning your personal data:
The right to request information about the personal data we collect, how we use it, and with whom we share it.
The right to confirm whether we are processing your personal data;
The right to access the personal data processed by us;
The right to correct inaccuracies in your personal data;
The right to delete personal data provided by or obtained about you;
The right to obtain a copy of the personal data that you previously provided to us in a portable and, to the extent technically feasible, readily usable format; and
The right to opt out of the processing of personal data for purposes of (i) targeted advertising, (ii) The sale of personal data, or (iii) profiling.
To exercise any of these rights or if you wish to appeal any decision regarding your rights under the VCDPA , you can reach out to us at support@buspuzzle.com.
General Data Protection Law (LGPD) for Brazilian Residents
If you are a resident of Brazil, the General Data Protection Law (LGPD) grants you the following rights regarding your personal information:
The right to obtain confirmation of the existence of processing of your personal data;
The right to access your personal data that we hold;
The right to correct inaccurate or incomplete personal data;
The right to request the deletion of your personal data when it is no longer necessary or relevant;
The right to obtain information about the entities with which we share your personal data;
The right to request the portability of your personal data to another service or product provider;
The right to revoke consent previously given for the processing of your personal data.
To exercise any of these rights, please contact us at support@buspuzzle.com. We are committed to respecting your privacy and will respond to your requests in accordance with applicable laws.
How We Protect Your Information
We prioritize the security of your information and employ various measures to protect it:
Encryption: We use encryption to protect data transmitted between your device and our servers. This helps ensure that your data is secure while in transit.
Access Controls: Access to our systems and databases is restricted to authorized personnel only. We implement robust authentication methods to prevent unauthorized access.
Data Storage: We store non-personal data in secure environments with multiple layers of protection, including physical security measures, to safeguard against unauthorized access and breaches.
Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems.
Incident Response: In the event of a security incident, we have procedures in place to respond promptly, investigate the issue, and take corrective actions to mitigate any potential impact.
While we strive to protect your information, please be aware that no method of transmission over the internet or electronic storage is completely secure. As such, we cannot guarantee absolute security.
We take data protection very seriously and have appointed IT team from AE Mobile Limited to be Data Protection Officer (DPO) to oversee our privacy practices and ensure compliance with applicable data protection laws. If you have any questions or concerns regarding your data, or if you wish to exercise any of your privacy rights, please contact our DPO via support@buspuzzle.com.
Legal Basis for Processing Personal Data
We would base our data processing activities on the following legal grounds:
Your Consent: We may process personal data if we have received your explicit permission. You can revoke your consent at any time, which will not affect the legality of processing done before the withdrawal.
Contractual Requirements: We may process personal data to fulfill our commitments to you under our agreements or to take steps at your request before entering into a contract.
Compliance with Laws: We may need to process personal data to meet legal requirements, including responding to valid requests or adhering to applicable regulations.
Legitimate Interests: We may process personal data based on our legitimate business interests, such as enhancing our services, maintaining security, and managing our operations, as long as this does not infringe on your rights and freedoms.
Children's Privacy
We comply with the Children's Online Privacy Protection Act (COPPA) and other applicable laws concerning the collection of information from children. Our game is intended for general audiences and is not directed at children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verified parental consent, we will take reasonable steps to delete such information promptly.
Parental Rights:
Access and Review: Parents or guardians who believe that your child has provided personal information may contact us at support@buspuzzle.com to review and request the deletion of such information.
Request to Delete: Parents or guardians can request the deletion of your child's personal information by contacting us at support@buspuzzle.com. We will take reasonable steps to delete the information from our systems.
Changes to This Policy
We may update this Privacy Policy periodically to reflect new technologies, industry practices, regulatory requirements, or other changes. Any updates will be posted on this page. Please review this page regularly to stay informed about any changes. By continuing to use our services after these updates take effect, you agree to the revised Privacy Policy. If any changes are required to comply with legal obligations, the updated Privacy Policy will take effect immediately or as specified.
This privacy policy is last updated on November 4, 2024.
Contact Us
If you have any questions or suggestions about this Privacy Policy or the handling of your personal information, please contact us at support@buspuzzle.com. We will handle your inquiries in a timely manner.